# TULA Skincare

> Public Help Center articles for TULA Skincare.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What are probiotics?](https://help.tulaskincare.co.uk/en-US/what-are-probiotics-326887.md): A breakthrough in skincare innovation, probiotic extracts are powerful ingredients that can help improve skin’s natural balance, and nourish skin to improve hydration & smoothness when applied topically. They’re great for helping your skin get back t
- [What is the S6Pro Complex™?](https://help.tulaskincare.co.uk/en-US/what-is-the-s6pro-complex-326888.md): The S6Pro Complex™ is TULA’s new, proprietary blend of 3 powerful strains of probiotic extracts & 3 prebiotics derived from root vegetables—including chicory, beet & turmeric root. Clinically tested, this complex has all the probiotic extract skincar
- [Do we use live probiotic cultures? Why or why not?](https://help.tulaskincare.co.uk/en-US/do-we-use-live-probiotic-cultures-why-or-why-not-326891.md): Great question! In our skincare, we do not use live cultures as it’s basically impossible for them to stay alive through the skincare manufacturing process & survive on the skin, so it is unlikely they can deliver the intended benefits as a result. T
- [In what order should I apply my products?](https://help.tulaskincare.co.uk/en-US/in-what-order-should-i-apply-my-products-326906.md): We’re here to keep it simple. A general rule of thumb is:CleanserExfoliantTonerSerumMoisturizerSPFPrimerIf you have additional products & aren’t sure when to use them in your routine, send us a message at help@tulaskincare.co.uk & a member of our sup
- [Is TULA Skincare cruelty free?](https://help.tulaskincare.co.uk/en-US/is-tula-skincare-cruelty-free-326960.md): We never have & never will test on animals. We’re proud to be certified cruelty-free by the People For The Ethical Treatment of Animals (PETA) 🐰.
- [Are TULA products fragrance free?](https://help.tulaskincare.co.uk/en-US/are-tula-products-fragrance-free-326961.md): We know everyone's preference for fragrance will vary. We have a number of products that are formulated without fragrance, & products that are formulated without synthetic fragrance (meaning there is no synthetic fragrance added to the formula). Che
- [Do we have to refrigerate the products since they contain probiotics?](https://help.tulaskincare.co.uk/en-US/do-we-have-to-refrigerate-the-products-since-they-contain-probiotics-326969.md): You do not have to refrigerate any of our topical skincare products. Our skincare products contain probiotic extracts which do not require refrigeration since they do not contain live cultures.
- [Will my product(s) melt/dry/freeze/expire?](https://help.tulaskincare.co.uk/en-US/will-my-product(s)-meltdryfreezeexpire-326970.md): Great question! As part of our testing & development, we ensure all formulas remain efficacious in various temperatures & weather conditions. This ensures that no matter what your package endures on its way to you, it arrives safe, sound & ready to u
- [Where does TULA ship?](https://help.tulaskincare.co.uk/en-US/where-does-tula-ship-326975.md): TULA ships to all 50 United States, Puerto Rico & Canada & the UK (with the exception of Northern Ireland).Currently, TULA does not ship outside of the areas above, but we’re working on expanding our international experiences, so email us at help@tul
- [Will TULA work for my teenager?](https://help.tulaskincare.co.uk/en-US/will-tula-work-for-my-teenager-326977.md): We carefully select the best ingredients for our products to be gentle on your skin. However, with children & young teens, we recommend visiting a dermatologist first.We always include the full list of ingredients on every product page, so you can co
- [Do you offer any wholesale discounts? Can I sell TULA products?](https://help.tulaskincare.co.uk/en-US/do-you-offer-any-wholesale-discounts-can-i-sell-tula-products-326978.md): Unfortunately, at this time, we do not offer wholesale or professional accounts & hope you continue to enjoy TULA as a customer! 💙
- [Do you offer TULA Gift Cards?](https://help.tulaskincare.co.uk/en-US/do-you-offer-tula-gift-cards-326980.md): Let us start by saying you give great gifts! 🎁We offer TULA e-gift cards ranging in value from £25-£200. Simply purchase the gift card for the amount of your choosing & place your order.Shortly after we receive your order, you will receive an email
- [When will my order ship?](https://help.tulaskincare.co.uk/en-US/when-will-my-order-ship-358765.md): Can't wait for your TULA to arrive? We know the feeling!. Our shipping information is listed below. All orders are subject to a 1-2 day processing period before they ship. TULA shipping transit times:
- [I'm having trouble with a promo code.](https://help.tulaskincare.co.uk/en-US/im-having-trouble-with-a-promo-code-326984.md): Sorry to hear you're having trouble! As a quick reminder, only one discount code can be applied per order, & each code can only be used once per customer.Discount codes are not valid on previous orders, gift cards, auto-delivery items & a few other p
- [When will my order ship?](https://help.tulaskincare.co.uk/en-US/when-will-my-order-ship-326985.md): Can't wait for your TULA to arrive? We know the feeling! Our shipping information is listed below. All orders are subject to a 1-2 day processing period before they ship.TULA Skincare shipping transit times:Standard Delivery (2-3 business days): £4.0
- [I'm having trouble placing my order.](https://help.tulaskincare.co.uk/en-US/im-having-trouble-placing-my-order-326986.md): We're sorry to hear that & want to help get your order placed ASAP!A few things to try:Closing your browser & starting fresh.Purchasing through an incognito window.If you continue to have trouble, email us at help@tulaskincare.co.uk so a member of ou
- [Where is my order?](https://help.tulaskincare.co.uk/en-US/where-is-my-order-326997.md): Once your order ships, we’ll send you tracking information as soon as it’s available so that you can follow along as your order makes its way to you.You can always view your order's status from the My Account section of your TULA account. From there,
- [There's something wrong with my order.](https://help.tulaskincare.co.uk/en-US/theres-something-wrong-with-my-order-327001.md): We’re sorry to hear about this, but we can help!All of our orders are packed & shipped with care, but if there is something wrong with your order, please get in touch with our support team at help@tulaskincare.co.uk & we’ll work to make it right. 💙I
- [Can I cancel/edit my order?](https://help.tulaskincare.co.uk/en-US/can-i-canceledit-my-order-327002.md): Unfortunately, we cannot make changes to orders after they are placed, including editing the contents of an order, changing the shipping address, or canceling it entirely.Please confirm all details, including shipping information & the contents of yo
- [How can I edit my shipping address?](https://help.tulaskincare.co.uk/en-US/how-can-i-edit-my-shipping-address-327004.md): Unfortunately, we’re unable to make edits to shipping addresses once the order is confirmed, that's how we get you your TULA so quickly!If your order is returned to us for any reason, we’ll make sure it finds its way to you. 💙
- [My tracking says my order was delivered, but I have not received the package.](https://help.tulaskincare.co.uk/en-US/my-tracking-says-my-order-was-delivered-but-i-have-not-received-the-package-327005.md): We’re so sorry to hear about this & want to get your products in your hands asap!We believe this to be the result of the carrier incorrectly marking packages as delivered based on the GPS of the truck’s route. Several other TULA customers have experi
- [What should I do if I received the wrong product?](https://help.tulaskincare.co.uk/en-US/what-should-i-do-if-i-received-the-wrong-product-327006.md): Firstly, we’re sorry to hear about this. We want to make sure you get the products you ordered ASAP.Please get in touch with our support team at help@tulaskincare.co.uk—we’ll take care of the rest!Psst: to help resolve this as quickly as possible, pl
- [What is your return policy?](https://help.tulaskincare.co.uk/en-US/what-is-your-return-policy-327015.md): We stand behind our products & want you to love them as much as we do. That’s why we have a flexible & free returns policy. If for any reason you aren’t satisfied with your products, we will happily accept your return & issue a refund within 60 calen
- [I no longer have the original packaging, can I still return?](https://help.tulaskincare.co.uk/en-US/i-no-longer-have-the-original-packaging-can-i-still-return-327018.md): You sure can! We gladly accept returns without original packaging. To get started, please contact our support team at help@tulaskincare.co.uk.
- [How long does it take to process a return?](https://help.tulaskincare.co.uk/en-US/how-long-does-it-take-to-process-a-return-327019.md): Our seamless self-return process takes between 7-10 days, start to finish. Returns take roughly 4 business days to travel to the return location, & 3-4 business days processing time. Once your return has been processed, you will receive an email conf
- [Tell me more about TULA's auto-delivery program.](https://help.tulaskincare.co.uk/en-US/tell-me-more-about-tulas-auto-delivery-program-327021.md): Auto-delivery = skincare on your schedule! Our auto-delivery program is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency
- [How do I edit my auto-delivery?](https://help.tulaskincare.co.uk/en-US/how-do-i-edit-my-auto-delivery-327023.md): Can’t wait ‘til your next shipment for more TULA? We know the feeling. Once you’ve joined, your auto-deliveries are easy to manage. You can change your next order date, skip an order, change your selected frequency, pause or cancel a TULA auto-delive
- [How do I update payment for my auto-delivery?](https://help.tulaskincare.co.uk/en-US/how-do-i-update-payment-for-my-auto-delivery-327024.md): Need to update your payment information? No problem! Simply login to your TULA account to view your auto-deliveries, and select 'Edit' under the 'Billing' section. This will open up a new page where you'll be prompted to send an email to your inbox s